Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby accessible. You control access requests, updates and deletion through the account panel.

Account dataPayment recordsDevice logsContact preferencesWithdrawal verification

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What We Collect and Why

999taka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather account registration details, payment identifiers for bKash, Nagad and Rocket deposits, device information for session continuity, and gameplay records to reconcile bets and payouts. Bangladesh players in Dhaka and other regions see the same data-handling approach: we store what the platform needs to verify

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withdrawals, prevent duplicate accounts and respond to support requests. We do not share your mobile-wallet account number or personal identifiers with third parties for marketing. Payment processors see transaction amounts and timestamps to clear deposits; game providers see anonymised session data to load tables and slot
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reels. We retain account records for the period required to resolve disputes and meet operational obligations in jurisdictions where the service is offered, then archive or delete them based on your account status. Cookie files track login state and language preference; you can clear them in
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your browser, though that will log you out. If you want to review what we hold, request changes, or ask for deletion, open a ticket through the account panel or email the address below. Access depends on local law and eligible regions; we do not operate
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where prohibited.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect What You Share

We encrypt payment data between your device and our servers, restrict internal access to account records by role, and log changes to withdrawal addresses and contact details. Cookies store session tokens, not plaintext passwords. If you lose your phone, reset your password immediately to invalidate old sessions.

Encrypted transfers

Deposit requests from bKash, Nagad and Rocket apps travel over HTTPS. We do not store your mobile-wallet PIN or OTP codes; those stay between you and your payment provider during the confirmation step.

Access controls

Support agents see account balances and transaction logs to resolve disputes. Marketing and game-operations teams see anonymised aggregates, not individual mobile numbers or withdrawal history, unless you open a ticket that requires escalation.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember language choice. Analytics cookies track which lobby sections get the most visits so we can prioritise updates. Clear them anytime in your browser.

Data retention

Active accounts stay on file. Closed accounts are archived for the dispute window, then anonymised or purged. If you want earlier deletion, submit a request; we review it against operational and legal holds before confirming the timeline.

POLICY CONTACT

Reach Us About Privacy Requests

If you need to update details, ask what data we store, or request removal, use any of these paths. Support handles privacy inquiries the same way as account questions—queue times and reply speed depend on current volume.

Team online

Live chat

Open the chat bubble in the account panel to ask about data access, corrections or deletion. Agents route privacy requests to the compliance queue and confirm next steps within the conversation.

Email ticket

Send your request to the support address shown in the contact footer. Include your registered mobile number so we can verify ownership before sharing account data or making changes to stored records.

Account settings

Some preferences—marketing opt-outs, language, notification toggles—live in the account panel under settings. For deeper requests like full data export or account closure, start a ticket through the same panel.

Privacy Policy Questions

We ask for mobile number, password and preferred currency during sign-up. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount to credit your account and track withdrawals.

Yes. Open a support ticket from the account panel and request a data report. We verify your identity, then send a file listing registration details, transaction history, login timestamps and any notes from past tickets.

No. Game studios see anonymised session identifiers to load slots and table streams. Payment processors see transaction amounts and timestamps to clear deposits, but not your full mobile-wallet account details beyond what the rail requires.

We archive closed accounts for the standard dispute window, then anonymise gameplay logs and delete personal identifiers. If a regulatory or legal hold applies, retention extends until that clears; otherwise deletion happens within the archive period.

Yes. Go to account settings, toggle off promotional notifications, and save. You will still receive transactional messages about deposits, withdrawals and security updates, but no bonus announcements or lobby promotions.

In a merger or acquisition, account data transfers to the new entity under the same privacy commitments. We notify active users by email and in-account message before any ownership change takes effect, and you can close your account if you prefer not to continue.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How We Handle Your Account Information

How We Protect What You Share

Encrypted transfers

Access controls

Cookie policy

Data retention

Reach Us About Privacy Requests

Live chat

Email ticket

Account settings

Privacy Policy Questions

01 What personal information does 999taka collect when I register?

02 Can I see all the data you hold about my account?

03 Do you share my bKash or Nagad number with game providers?

04 How long do you keep my account records after I close my account?

05 Can I opt out of marketing messages without closing my account?

06 What happens to my data if 999taka changes ownership or merges with another platform?

Privacy Policy

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