Reference

Access Terms Regional Eligibility

We outline how 999taka operates within the legal frameworks of the regions we serve. Eligibility depends on your local law and the jurisdictions where our platform is available.

Region-dependent accessAdult verification requiredbKash, Nagad, Rocket verificationLive casino and slots
999taka Access Terms Regional Eligibility
CONTACT PATHS

Reach Us About Legal Questions

If you need clarification on eligibility, account restrictions or data requests, use any of the channels below. Our team handles legal queries separately from general support so responses stay focused.

Live chat Open the chat bubble in the bottom corner of any page. Select the legal-inquiry topic and our compliance team will respond. Available for account eligibility, withdrawal holds and data-access requests.
Email legal team Send your question to the address shown in account settings under Contact. Include your registered mobile number so we can verify your account. Typical reply time is one business day.
Account settings Log in, tap the menu icon, then Account. The Legal section lists your verification status, region eligibility and any active restrictions. You can request account closure or data export from that screen.
DATA & SECURITY

How We Handle Your Information

We collect your mobile number, payment details and device information when you register. That data is used to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell or share your information with third parties except payment processors.

Data collection

We store your mobile number, bKash or Nagad or Rocket wallet ID, device type and IP address. This lets us verify withdrawals and detect duplicate accounts. You can request a copy of your data from account settings.

Cookie use

We use session cookies to keep you logged in and to remember your language preference. No tracking cookies or third-party advertising scripts run on 999taka. You can clear cookies from your browser settings anytime.

Retention policy

Transaction history and chat logs are kept for six months after your last login. If you close your account we delete personal data within thirty days, except records required by payment processors for dispute resolution.

Data requests

To export your data or ask us to delete your account, log in and go to Account then Legal. Select the request type and confirm with the OTP sent to your registered mobile. Processing takes up to five business days.

Common Questions About Eligibility & Data

You must be at least eighteen years old and located in a region where online casino and sports-betting services are permitted. We verify your age and region before processing any withdrawal.

If our system detects you are connecting from a jurisdiction where we do not operate, the site will display an eligibility notice and you will not be able to deposit or play.

We ask for your mobile number and a photo ID when you request your first withdrawal. This confirms you own the bKash, Nagad or Rocket account tied to your deposits and that you meet the age requirement.

Yes. Log in, go to Account then Legal, and select Export Data. We will send a file to your registered email within five business days containing your transaction history and personal details.

Open account settings, tap Legal, then Account Closure. Confirm with the OTP sent to your mobile. We will process the request within two business days and delete your personal data within thirty days.

We share your payment details only with bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your data or pass it to advertisers. Your information stays within our platform and our payment partners.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.